Peak 2023; The busiest time of year for eCommerce…
TikTok; The future of social commerce is at your fingertips…
We are quickly approaching eCommerce’s busiest time of year – peak season.
But, with so many things to prepare for and take into consideration, we have created the perfect guide to help you make the most out of Peak 2023.
So lets dive into the most frequently asked questions…
Homeware; Exploring the growing market…
Peak 2023; The Busiest Time Of The Year For eCommerce…
We are quickly approaching eCommerce’s busiest time of year – peak season.
But, with so many things to prepare for and take into consideration, we have created the perfect guide to help you make the most out of Peak 2023.
So lets dive into the most frequently asked questions…
Homeware; Exploring the growing market…
How Can I Prepare My Customer Service For Peak?
When Peak season hits and the orders start to roll in, you will find that your customer service enquiries are likely to increase.
If you expect to have an extremely busy peak period, then you may want to consider hiring some extra customer service staff to ensure customers aren’t waiting long periods of time for a response as this can be extremely frustrating for them. However, if you do hire extra staff, make sure you allow yourself some time to properly train them on your customer service procedures to ensure your customers are getting the full brand experience, end to end.
You can consider using chat bots to handle basic customer FAQs, such as ‘where is my order’. This is cost effective and may help you minimise the amount of enquiries you receive where the customer actually needs to speak to someone if their question or query is more complex.
You may also want to consider creating an FAQ section on your page or website with helpful information which will help with encouraging customers to only reach out if their question is not listed.
How Can I Prepare My Customer Service For Peak?
Tips for building a successful TikTok Shop…
When Peak season hits and the orders start to roll in, you will find that your customer service enquiries are likely to increase.
If you expect to have an extremely busy peak period, then you may want to consider hiring some extra customer service staff to ensure customers aren’t waiting long periods of time for a response as this can be extremely frustrating for them. However, if you do hire extra staff, make sure you allow yourself some time to properly train them on your customer service procedures to ensure your customers are getting the full brand experience, end to end.
You can consider using chat bots to handle basic customer FAQs, such as ‘where is my order’. This is cost effective and may help you minimise the amount of enquiries you receive where the customer actually needs to speak to someone if their question or query is more complex.
You may also want to consider creating an FAQ section on your page or website with helpful information which will help with encouraging customers to only reach out if their question is not listed.
Homeware; Exploring the growing market…
How Can I Prepare My Website For Peak?
When the Peak period begins, you will see an increase in website traffic, which is great. However, an influx of traffic can slow down your website, diminishing the overall user experience which is crucial when it comes to how Google ranks your website.
So, the first thing you want to do is ensure your hosting server can handle a large influx of traffic, if you suspect it wont, consider upgrading your hosting plan.
You should also look at all of your product pages and listings, ensuring they are optimised, up to date, and contain the relevant information and reviews needed to persuade customers to purchase your products. You should also ensure your shipping and returns policy is up t date, making customers aware of potential delays and how your returns process works if they are not happy with their order when it arrives.
For more information on how to prepare your website and marketing plans for peak, click the button below!
How Can I Prepare My Website For Peak?
When the Peak period begins, you will see an increase in website traffic, which is great. However, an influx of traffic can slow down your website, diminishing the overall user experience which is crucial when it comes to how Google ranks your website.
So, the first thing you want to do is ensure your hosting server can handle a large influx of traffic, if you suspect it wont, consider upgrading your hosting plan.
You should also look at all of your product pages and listings, ensuring they are optimised, up to date, and contain the relevant information and reviews needed to persuade customers to purchase your products. You should also ensure your shipping and returns policy is up t date, making customers aware of potential delays and how your returns process works if they are not happy with their order when it arrives.
For more information on how to prepare your website and marketing plans for peak, click the button below!
What is Kitting and Assembly?
Kitting and assembly is a fulfilment service that is offered by most 3PL companies. It is a process that involves compiling, or assembling different parts and components together to create one final product, bundle, or kit. It is worth noting that this then becomes one singular SKU rather than multiple.
Kitting and assembly gives you the chance to offer customised bundles, kits, and products, meaning that you can drive more sales through discounts, promotions, etc.
Outsourcing with TSP; Our Services…
Collate your product details and connect your stores / market places
Link you into our preferred courier network
Take delivery of your stock, go live!
Collate your product details and connect your stores & marketplaces.
Link you into our preferred courier network.
Take delivery of your stock, go live!