How long does onboarding take?
At most, our onboarding process can take a maximum of 4 weeks for companies that require a little more time. At minimum, we can onboard clients within a week.
How long does onboarding take?
At most, our onboarding process can take a maximum of 4 weeks for companies that require a little more time. At minimum, we can onboard clients within a week.
What platforms do you integrate with?
We integrate with over 150 of the most popular eCommerce platforms. To name a few, we integrate with
And many more! Not only this, but we are constantly looking for new platforms to integrate with. Explore our full range here
What is the turn around time for goods in?
We have a fast turn-around time for goods in, so you can expect to have your goods booked in our warehouse and ready for dispatch within 16 working hours of us receiving your shipment.
What couriers do you use?
We have partnerships with a range of couriers, allowing us to meet the needs and budgets of all of our clients. We are constantly looking for new partnerships, and for ways to leverage our current partnerships in order to get our clients the best possible rates on shipping. Explore our main couriers below;
Do you have an MOQ?
We are open to working with a variety of businesses, and therefore do not have a minimum order quantity. If we think we are a good fit for your business, we will offer you a tailored quote.
What are your cut off times?
Our standard cut off time is 2pm, and 4pm for Prime orders. However, we increase cut off times during Peak season to ensure all orders are sent out on time, but we can also consider increasing cut off times in general. Please get in touch for more details.
Can you supply my packaging?
We have a range of packaging to suit every need – from postal bags and cardboard packaging, to specialist protective packaging and bespoke branded boxes and tapes. Your account managers will work closely with you to help you find a bespoke packaging.
Can I use custom packaging?
You most certainly can. We understand the importance of custom packaging when it comes to your products and branding, which is why we offer custom packaging solutions.
Where is the nearest port?
The closest port to us is the Port of Tyne, which is why we have such a quick turnaround time for goods in.
Do you provide international shipping? Can you work with international brands?
Yes, we work with customers from all across the world and are the logistical solution for international businesses looking to break into the UK & Europe e-fulfilment market. No matter your location you will have access 24/7 to our cloud-based system so you will always know where you are with your business.
What order fulfilment software do you use?
We use Mint Soft, a cloud based system with the ability to integrate with over 150 platforms. Click here to read more about Mint Softs features
Do you have a service level agreement?
We want to ensure we are meeting your service level expectations, which is why we always have an SLA with every client. During your onboarding process, you will receive a copy of the SLA, T&C’s, and Warehouse Agreement.
Do you handle returns?
As well as handling your fulfilment, we handle your returns too. We understand that returns can be complex and time consuming for brand owners, so our train team of staff will ensure your returns are handled promptly and properly.
What platforms do you integrate with?
We integrate with over 150 of the most popular eCommerce platforms. To name a few, we integrate with
And many more! Not only this, but we are constantly looking for new platforms to integrate with. Explore our full range here
What is the turn around time for goods in?
We have a fast turn-around time for goods in, so you can expect to have your goods booked in our warehouse and ready for dispatch within 16 working hours of us receiving your shipment.
What couriers do you use?
We have partnerships with a range of couriers, allowing us to meet the needs and budgets of all of our clients. We are constantly looking for new partnerships, and for ways to leverage our current partnerships in order to get our clients the best possible rates on shipping. Explore our main couriers below;
Do you have an MOQ?
We are open to working with a variety of businesses, and therefore do not have a minimum order quantity. If we think we are a good fit for your business, we will offer you a tailored quote.
What are your cut off times?
Our standard cut off time is 2pm, and 4pm for Prime orders. However, we increase cut off times during Peak season to ensure all orders are sent out on time, but we can also consider increasing cut off times in general. Please get in touch for more details.
Can you supply my packaging?
We have a range of packaging to suit every need – from postal bags and cardboard packaging, to specialist protective packaging and bespoke branded boxes and tapes. Your account managers will work closely with you to help you find a bespoke packaging.
Can I use custom packaging?
You most certainly can. We understand the importance of custom packaging when it comes to your products and branding, which is why we offer custom packaging solutions.
Where is the nearest port?
The closest port to us is the Port of Tyne, which is why we have such a quick turnaround time for goods in.
Do you provide international shipping? Do you work with international businesses?
Yes, we work with customers from all across the world and are the logistical solution for international businesses looking to break into the UK & Europe e-fulfilment market. No matter your location you will have access 24/7 to our cloud-based system so you will always know where you are with your business.
What order fulfilment software do you use?
We use Mint Soft, a cloud based system with the ability to integrate with over 150 platforms. Click here to read more about Mint Softs features
Do you have a service level agreement?
We want to ensure we are meeting your service level expectations, which is why we always have an SLA with every client. During your onboarding process, you will receive a copy of the SLA, T&C’s, and Warehouse Agreement.
Do you handle returns?
As well as handling your fulfilment, we handle your returns too. We understand that returns can be complex and time consuming for brand owners, so our train team of staff will ensure your returns are handled promptly and properly.
