Customer Service

We offer a dedicated helpdesk service to manage your customer’s email, selling platform and telephone enquiries, ensuring your customers are happy and enquiries are dealt with efficiently, while you focus on other areas of your business.

An amazing customer service experience drives customer loyalty.

We partner with growing businesses that want to ensure they continue to provide a consistently high level of support for existing customers whilst they continue to attract new customers.

Our Customer Service Management team is dedicated to providing you and your customers with the best possible service, whether that’s by answering emails and phone calls, resolving complaints, or processing payments and refunds, we are here for you and your customers.

Sales Enquiries

Our dedicated sales team will help you maximise sales opportunities, upselling and cross selling to ensure you make the most of every interaction

Shipment Tracking

‘Where is my order?’ Is one of the most frequently asked questions by customers within our industry. Why bog yourself down by answering this daily when you can just have our fantastic customer service team deal with this for you? We are here to make things easier for you, while providing the best experience for your customers.

Complaints and Resolutions

Let our customer service team handle all of your customer complaints and resolutions.

A passion for providing fantastic service

Not only do we handle your customer support enquiries, but we also share our industry knowledge and best practice with our customers, becoming your trusted advisor on how to support your customers

Processing Payments and Refunds

Don’t get bogged down by processing payments and refunds- let us handle that for you!

A step closer to happier customers and freeing up your time