University Games (UG), a leading provider of innovative and engaging games, sought a fulfilment partner who could not only handle their complex needs but also act as a true extension of their team. From ensuring flawless integration with Amazon’s strict guidelines to magically scaling operations up and down during peak seasons, we delivered exceptional results that sent UG’s fulfilment experience soaring. Now, with the likes of custom kitting for unique promotions and a 100% accurate inventory system, University Games is ready to conquer any challenge and keep their customers playing for joy.

University Games’ Needs & Challenges

  • Complex Fulfilment Needs: UG required seamless integration with Amazon and B2B retailers, whilst adhering to strict guidelines to avoid costly fines and errors.
  • Seasonal Demand Fluctuations: UG’s product sales experience significant peaks and valleys, requiring a flexible fulfilment partner who could scale operations up or down quickly.
  • Promotional Kits: UG frequently runs unique promotions with specialised packaging, requiring a partner capable of handling custom assembly and kitting.

TSP’s Solutions & Expertise

  • Expertise in B2B & Amazon: Our extensive experience with major retailers and Amazon ensured smooth order processing and compliance, minimising errors and maximising efficiency.
  • Proactive Communication & Adaptability: A close working relationship fostered open communication and swift adjustments to meet UG’s changing needs.
  • Custom Solutions: Our proactive identification and rectification of packaging or labelling issues ensured timely deliveries and avoided fines.
  • Inventory Visibility & Accuracy: Our advanced technology provides UG with real-time inventory tracking and a 100% accuracy rate on their last audit.
  • Optimised Picking & Replenishment: We implemented a customised system for UG, improving efficiency and stock accuracy. This is now being adopted across all UG warehouses.

Results & Impact

  • Reduced Errors & Fines: Our meticulous attention to detail and proactive approach significantly reduced errors and fines associated with B2B and Amazon fulfilment.
  • Improved Efficiency & Cost Savings: Our optimised processes and technology streamlined UG’s operations, resulting in significant efficiency gains and cost reductions
  • Enhanced Customer Satisfaction: The combination of accurate order fulfilment, timely delivery, and customised packaging has elevated UG’s customer experience and brand reputation.

Here’s what University Games has to say about the partnership:

“TSP has become an invaluable partner for University Games. Their expertise, flexibility, and commitment to our success have been instrumental in streamlining our fulfilment operations and exceeding customer expectations. We trust TSP completely and consider them a true extension of our team.”

Value-Added Services & Sustainability

  • Dedicated Support: UG benefits from a dedicated transport admin team and account manager, ensuring rapid response times and tailored solutions.
  • Packaging Optimisation: TSP actively seeks opportunities to reduce packaging waste and ensure the right packaging is used for each product, contributing to sustainability goals.

University Games and TSP’s partnership exemplifies a successful collaboration built on trust, expertise, and a shared commitment to excellence. By addressing UG’s unique challenges and exceeding their expectations, TSP has proven to be an essential asset in UG’s continued growth and success.