If you’re a pet parent scrolling through TikTok, you’ve probably seen those adorable Dot Dot Pet treats and shampoos. The brand’s been taking off like a rocket, boasting of several viral videos in the last year with a whopping 300,000 views! Now, they have a secret weapon to help them succeed even more – TSP Fulfilment.

Let’s dive into how this partnership has helped Dot Dot Pet go from a viral sensation to a major player in the pet care world.

From Trendy TikTok to Order Overload: Dot Dot Pet’s Growth Challenge

Dot Dot Pet’s founder, Harry Chapman, knew social media was the way to reach pet lovers. Their engaging TikTok videos were a runaway success, attracting pet lovers eager to purchase their products. Their increased popularity brought a surge in orders which, of course, had its challenges like with any fast-growing business. These included:

  • Their old system didn’t seamlessly integrate with TikTok Shop, making it hard to keep track of orders.
  • They were still using time consuming manual processes.
  • Ensuring safe delivery for delicate items like shampoos required extra time and attention.

Enter TSP: The Paw-fect Fulfilment Partner

DotDot Pet welcomed these challenges as a sign of true business growth, choosing TSP as their fulfilment partner to come to their rescue with a solution that fit like a well-worn collar. We used our tech wizardry to link up directly with Dot Dot Pet’s TikTok shop, automating orders and freeing up valuable time for Dot Dot Pet, saving them up to 20% admin time per order. No more late nights glued to spreadsheets!

But TSP didn’t stop there. We knew how important it was to get those shampoos to customers in one piece, so we added extra protection to make sure every bottle arrived safe and sound.

Going the Extra Mile with Custom Packaging for Wholesale

We also proved we are more than just a fulfilment service. When Dot Dot Pet started selling to pet stores, TSP created special packaging for bulk orders, making things much easier for their wholesale customers.

Outcome: Happy Customers, Happy Pups (and a Happy Harry!)

Harry couldn’t be more thrilled with the partnership: “TSP’s been a lifesaver. They took the fulfilment headache off our plate and let us get back to what we love – making amazing products for pets. Our customers are thrilled with the fast shipping, and it’s been a huge win for our brand.” 

And it’s not just talk “Dot Dot Pet’s customer complaints about shipping have practically vanished. It’s a testament to TSP’s commitment to quality and accuracy.”

The Road Ahead

The future’s bright for Dot Dot Pet and TSP. We’re already cooking up new ways to work together, like eco-friendly initiatives that’ll make both pets and the planet happy. It’s a paw-some example of how the right fulfilment partner can help a pet care brand unleash its full potential.