Having a dedicated account management team can be extremely beneficial for order fulfilment and your eCommerce business, especially if you run your business from overseas. It can be extremely challenging trying to manage everything yourself, even more so with a time difference. Customers expect responses in a timely manner, and that can be quite challenging if you’re not based in the UK.
Hypothetically, let’s say you haven’t launched in the UK yet because you have concerns about how everything would work. It can be hard letting someone else handle your business, but any good fulfilment centre has a strong account management team that ensures your business is in the safest hands.
Order fulfilment for overseas sellers
Before we talk about the benefits of an account manager, let’s talk about why it’s a good idea to launch in the UK if you are an international seller.
The UK’s eCommerce market holds the largest proportion in Europe. According to the Office of National Statistics (UK), the nation’s eCommerce income in 2019 totalled 693 billion GBP, growing considerably from the previous year and currently, it stands at £2,089.6 billion as of February 2022, which totalled 27.6% of all retail sales. Also, the UK is ranked third with retail e-commerce sales of USD $180.39 billion in 2020, trailing only China (USD $2,296.95 billion) and the United States (USD $794.50 billion).
Account management benefits
Launching into such a huge market is a no-brainer, especially using a UK fulfilment centre. At TSP, our dedicated account management team is here to help you successfully scale your business in 2023.
Expert order fulfilment insight
Regardless of whether you are a UK or international seller, our team can provide you with expert knowledge and insight into the UK market, owing to their vast wealth of experience. It can be extremely useful, as they can introduce you to new marketplaces that you were previously unaware of and provide expert insight into the latest product and seasonal trends.
Reduce costs with a fulfilment centre
Equally, we can leverage our buying power and pass on any savings to you, helping you reduce things like shipping costs. If there are ever any issues, regardless of what it is, we can act on them straight away so that everything continues to operate smoothly without delays and disruptions.
Partner relationship benefits
Account management teams can also help you with building partnership relationships. At TSP, we have a close relationship with a range of couriers and we’re on hand to speak to them as and when required. This is extremely beneficial, as it is not always easy to get in contact with couriers yourself, so we can do it for you. We also have contacts with a wide range of supporting companies such as tax and customs experts, freight forwarders, and marketplaces.
Excellent customer service
A highly important aspect of any business is its customers. Without customers, there would be no business—this is why customer satisfaction and excellent customer service are at the forefront of any company’s focus.
You don’t want to risk losing customers due to poor customer satisfaction and experience. From handling customer complaints and inquiries to processing returns and refunds, the demands of customer service can be a lot to handle all by yourself. Customers have high expectations now and if you can’t meet their expectations then you may lose them completely.
It can be even more challenging if you are an international seller due to time zone differences, your customers may be waiting a long time for a reply to their inquiry and this could deter them from purchasing from you again, or their dissatisfaction could contribute towards a bad business reputation. This is why having a team in the UK can help, and with more free time on your hands you can do what matters most- growing your business.
So, contact us today and find out all there is to know about how our account management team can benefit your business and get the most from your order fulfilment.
