Gift and Stationary Fulfilment
At TSP, we help eCommerce gift and stationary brands grow and scale their business by giving them more time to focus on sales, marketing, and product development while we handle the fulfilment. From storage, picking, packing, and shipping, to returns management and customer service- TSP has you and your customers covered.
Gifts, Stationary and More; Exploring the growing market…
It comes as no surprise that the gift and stationary market generates a lot of revenue every year.
As of 2023, the market is projected to reach 6.70bn! Impressive.
It is estimated that the market will grow annually by a whopping 7.08% between 2023 – 2027, which will then lead to a projected market revenue of £8.81bn. Currently, the most revenue is generated in China, with a market value of £131,600,00m!
Not only this, but the average revenue generated per person is expected to reach £261.60, highlighting consumer demand and the abundance of opportunity for both eCommerce brands and traditional retail brands.
What is gift and stationary fulfilment?
Gift and stationary fulfilment refers to the process whereby your customers orders are picked, packed, and shipped directly to the customer or B2B retailer. This process can be managed and carried out by yourself, or with a 3PL (Third Party Logistics) provider.
Fulfilment Challenges…
When it comes to fulfilling your gift and stationary orders in house, you may face some of these common challenges
Inventory Management
Managing a variety of products can be challenging since each product may have different requirements. Not only this, but managing multiple SKUs can be challenging in itself especially if you don’t have a good inventory management system in place. Poor inventory management can lead to order inaccuracy, unnecessary storage costs, and stock inaccuracies.
Returns Management
Customers return products for a number of reasons, but the main cause of returns when it comes to books is due to damaged products.
A returned order does not mean you have lost a customer completely, so ensuring the returns process is as easy and seamless as possible is crucial.
Shipping
High shipping costs and slow shipping times can be your worst enemy as an eCommerce brand, regardless of your product type.
However, products vary in size and weight, meaning shipping requirements and prices will vary. Not only this, but you may fall victim to slow shipping times, something that is not favoured by the world of demanding consumers.
Giving your brand a competitive edge; exploring your fulfilment options…
With the market continuously growing, it’s important to stand out amongst the crowd so that you can successfully reach new customers, drive sales and grow your business. So, lets discuss how outsourcing your fulfilment can give your brand the competitive edge it needs to really thrive…
Outsourcing; why use a 3PL?
Unsure of why you should outsource your fulfilment? Think of any pain points you have with in-house fulfilment What issues and complications do you frequently run into? What is preventing you from reaching your business goals?
As a 3PL company, here are the common pain points we here from clients looking to outsource their fulfilment;
- Can’t get their orders out on time, slow operations overall
- Limited network connections
- Don’t have enough money to grow and scale their business,
- Don’t have enough time to focus on other areas of their business, such as sales, marketing, and product development
- Poor inventory management
- Struggling to handle returns
- Struggling to handle demand, seasonal peaks, etc.
- Limited space available
- High costs on storage, shipping, and packaging
- Poor customer satisfaction overall
- Don’t have access to proper software or technology, manual processes simply won’t cut it anymore in a technology led world, and it minimizes the risk of human error
- Can’t enter the global market, too expensive
- Struggling to manage orders across multiple platforms
Increasing customer satisfaction through your fulfilment strategy…
With the market continuously growing, it’s important to stand out amongst the crowd so that you can successfully reach new customers, drive sales and grow your business. So, lets discuss how outsourcing your fulfilment can give your brand the competitive edge it needs to really thrive…
Customer satisfaction is at the core of any business’s values. Without customers, eCommerce businesses wouldn’t be able to thrive. This is why timely and accurate order fulfilment is crucial when ensuring that your customers are satisfied from start to finish. A high level of customer satisfaction helps you;
- Build a loyal customer base
- Encourage repeat orders
- Increase your level of customer retention overall
- Most importantly- grow your business and drive sales through other things such as reviews, positive word of mouth thanks to a high level of customer satisfaction.
You may find that you are struggling to maintain a high level of customer satisfaction due to having an increased list of responsibilities and duties when managing all of your operations in-house.
Partnering with a fulfilment company can help you increase and maintain your customer satisfaction levels through quick fulfilment, speedy delivery, and a high level of order accuracy.
Partnering with TSP…
Your products and customers are in safe hands when you outsource your gift and stationary with TSP. Customer satisfaction is at the core of our values, and with over 20 years of industry experience, you can be rest assured that your orders are in safe hands. Explore the benefits of outsourcing with us below…
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Storage, Pick & Pack
We understand the importance of storing, picking, and packing your pet supply products with care, and offer a range of packaging solutions to ensure your orders reach your customers in a safe manner.
We serve a range of markets so we have experience storing, picking, and packing a variety of different products, so we’ve got you covered regardless of what you sell.
Shipping & Logistics
After we pick and pack your orders, we ship them too.
Certain pet products, such as food or grooming products, need to be shipped with care, which is why we work with reliable couriers.
We ensure you get better deals on shipping and by letting you leverage our buying power, meaning you can save money and put it back into growing your business.
Amazon FBM, FBA, SFP
Pet products are one of the biggest, fastest growing sectors on Amazon, and selling on the platform offers brand owners a huge advantage. So, if you already sell on Amazon, or if you’re looking to reap the rewards, we are your solution. From FBA, to FBM, to SFP – we’ve got you covered.
Inventory & Warehouse Management
Certain pet products need to be stored in specific environments, and typically follow the FIFO management system, which we can handle due to our experience with make-up, skincare, and hair products. Our cloud-based inventory management system will allow you to;
- Notify you of stock replenishment needs
- Notify you of when and when not to re-order
- Ability to track inventory
- Ability to automate orders
- Respond to trends
Returns Management
Returns in general can be tricky, but this is especially true for certain pet care products. At TSP, we have experience working with pet brand returns, meaning you can feel confident in knowing your products will be handled properly.
Kitting, Bundling & Assembly
Our team is trained in the kitting, assembly, and bundling of products from a range of different sectors, meaning we’ve got you covered.
We also handle subscription box fulfilment, allowing your customers to receive their boxes in a timely manner – packed to meet your standards.
