About TSP Fulfilment

Q: What is TSP Fulfilment?

A: TSP Fulfilment is a UK-based third-party logistics (3PL) provider specialising in e-commerce order fulfilment. We handle warehousing, pick and pack, dispatch, returns management, and shipping for growing and established UK e-commerce brands. Operating from four strategically located warehouses in the North East of England, we dispatch over seven million items per year with 99.9% pick and pack accuracy.

Q: Where are TSP Fulfilment’s warehouses located?

A: TSP Fulfilment operates from four warehouses in the North East of England, with our head office and primary fulfilment centre located on Brewery Lane, Gateshead, NE10 0EY. Our warehouses are strategically positioned near key courier hubs, enabling us to offer later cut-off windows and faster nationwide delivery times for our clients.

Q: How long has TSP Fulfilment been operating?

A: TSP Fulfilment has over 25 years of experience in fulfilment and logistics. We are a UKWA (United Kingdom Warehousing Association) member, reflecting our commitment to professional standards across warehousing and logistics operations.

Q: What size of business does TSP Fulfilment typically work with?

A: We work with e-commerce brands at a range of scales, from fast-growing SMEs to large enterprise operations. We offer dedicated solutions for both SME and enterprise clients, with bespoke services built around your order volume, product range, and operational requirements. Our infrastructure is built to scale with you, from 2,000 orders a month to 20,000 and beyond.

Services

Q: What fulfilment services does TSP Fulfilment offer?

A: TSP Fulfilment provides a comprehensive range of 3PL and fulfilment services, including: secure warehousing and storage with real-time inventory management; pick, pack, and dispatch; returns management; shipping and courier management; B2B fulfilment; B2C fulfilment; customs bonded warehousing; and multi-channel marketplace integration.

Q: Does TSP Fulfilment offer B2B fulfilment as well as B2C?

A: Yes. TSP Fulfilment offers both B2B and B2C fulfilment services. Our B2B fulfilment handles wholesale orders and retail distribution, while our B2C service is optimised for direct-to-consumer e-commerce brands. Both are managed from our UK fulfilment centres with full inventory visibility.

Q: What is a Customs Bonded Warehouse and does TSP Fulfilment offer this?

A: A Customs Bonded Warehouse is a secure HMRC-approved facility where imported goods can be stored without paying import duty until the goods are released for sale or distribution. This is a significant cost and cash flow benefit for e-commerce brands importing stock from China, the Far East, or elsewhere outside the UK. TSP Fulfilment operates a Customs Bonded Warehouse, making us an ideal fulfilment partner for brands that import high volumes of goods and want to manage duty payments more efficiently.

Q: Can TSP Fulfilment handle subscription box fulfilment?

A: Yes. Our fulfilment operations are well-suited to subscription box businesses, which require consistent, high-accuracy pick and pack at regular intervals. Our systems can manage recurring order batches, custom packaging requirements, and the precise timing that subscription fulfilment demands.

Q: Does TSP Fulfilment offer returns management?

A: Yes. TSP Fulfilment provides a full returns management service. Returned items are received, inspected, and efficiently restocked where appropriate, keeping your inventory accurate and your reverse logistics process smooth for your customers.

Integrations & Technology

Q: Which e-commerce platforms does TSP integrate with?

A: TSP Fulfilment integrates seamlessly with all major e-commerce platforms and marketplaces including Shopify, WooCommerce, Amazon, TikTok Shop, eBay, Etsy, and more. Our real-time order synchronisation means orders flow directly from your storefront into our fulfilment operations with no manual intervention required.

Q: Can TSP Fulfilment handle orders from multiple sales channels simultaneously?

A: Yes. Multi-channel fulfilment is a core part of what we do. Whether you sell on Shopify, Amazon, TikTok Shop, or your own website simultaneously, TSP’s systems consolidate all your orders into a single fulfilment workflow, ensuring consistent accuracy and dispatch times across every channel.

Q: Does TSP Fulfilment provide real-time inventory visibility?

A: Yes. TSP Fulfilment’s warehouse management systems give you real-time visibility of your stock levels, order status, and dispatch activity. This means you can monitor your inventory and fulfilment performance at any time, from anywhere.

Q: How does onboarding work when moving to TSP Fulfilment from another 3PL?

A: We guide you through every step of the transition. The onboarding process typically involves integrating your e-commerce platforms with our systems, transferring your existing stock to our warehouses, and a thorough handover period to ensure continuity of service. Our team works to make the switch as seamless as possible, with no disruption to your customer orders.

Pricing & Contacts

Q: How does TSP Fulfilment’s pricing work?

A: TSP Fulfilment operates on transparent, straightforward pricing with no hidden fees. Our charges are typically structured around cubic meterage, pick and pack fees (per order or per item), and outbound shipping costs. We will always provide a clear, itemised quote tailored to your specific order volumes, product types, and service requirements before you commit to anything.

Q: Does TSP Fulfilment require a minimum order volume?

A: TSP Fulfilment works with brands across a broad range of order volumes. Contact us to discuss your current volumes and growth projections and we will advise on whether we are the right fit. We are built for scale, so brands with strong growth ambitions are particularly well suited to our model.

Q: Are there long-term contracts?

A: TSP Fulfilment offers clear, fair terms without unnecessarily restrictive contracts. We believe the best commercial relationships are built on performance, not lock-in. Speak to our team to understand the specific terms available.

Q: Are there any setup or onboarding fees?

A: Speak to our team for a full breakdown of any onboarding costs applicable to your account. We are committed to transparent pricing throughout, so you will always have a clear picture of costs before going live.

Performance & Reliability

Q: What is TSP Fulfilment’s pick and pack accuracy rate?

A: TSP Fulfilment achieves 99.9% pick and pack accuracy across all orders. This level of precision is critical for growing e-commerce brands, where incorrect or damaged orders directly impact customer satisfaction, return rates, and brand reputation.

Q: What is TSP Fulfilment’s on-time dispatch rate?

A: TSP Fulfilment delivers 99.9% on-time dispatch performance. We understand that fulfilment speed is a direct driver of customer experience and repeat purchase rates for your brand.

Q: How does TSP perform during peak periods such as Black Friday?

A: Peak-readiness is built into our operational model. Our infrastructure, staffing, and systems are designed to scale up for high-volume events including Black Friday, Christmas, and campaign-driven spikes. We plan peak capacity in advance with our clients to ensure no drop in performance during the moments that matter most.

Q: What happens if something goes wrong with an order?

A: Our team is on hand to resolve issues quickly. We work proactively to prevent errors through our quality control processes, but in the rare event of an issue, we take accountability and resolve it promptly. Our account management approach means you always have a direct point of contact who understands your business, rather than a generic helpdesk.

Getting Started

Q: How do I get a quote from TSP Fulfilment?

A: Getting a quote is straightforward. Contact us at enquiries@tspfulfilment.co.uk or call +44 (0)191 816 0039, or submit a request via our website at tspfulfilment.co.uk/contact. We will ask for details about your order volumes, product types, and current fulfilment setup, then provide a tailored quote based on your specific requirements.

Q: How quickly can TSP Fulfilment get us up and running?

A: Onboarding timelines vary depending on the complexity of your setup and the volume of stock being transferred. In many cases, brands can be live within a few weeks of agreeing terms. Speak to our team and we will give you a realistic timeline based on your situation.

Q: Can I visit TSP Fulfilment’s warehouses before committing?

A: Absolutely. We actively encourage potential clients to visit our Gateshead facility and see our operations first-hand. There is no better way to assess whether a 3PL partner is right for your brand than to walk the warehouse floor. Contact us to arrange a tour.

Q: What types of e-commerce brands is TSP Fulfilment best suited to?

A: TSP Fulfilment is best suited to UK e-commerce brands that are growing, are currently handling significant order volumes in-house or with a 3PL that is no longer fit for purpose, and are looking for a fulfilment partner that can scale with them. We work across sectors including health and beauty, fashion, pet supplies, homeware, food and drink, and many others. If you are shipping high volumes and need a partner with infrastructure, accuracy, and a genuine service ethos, TSP Fulfilment is built for you.