The role of a customer service management team in a 3PL centre

Excellent customer service and experience is one of the main areas of focus and importance for any business. Without customers, there would simply be no business. Think of how many times poor customer service or experience has deterred you from purchasing again, how frustrating it is when you don’t get a prompt response when you […]

How using a UK 3PL company can improve your omnichannel fulfilment

It can feel like there are endless possibilities when it comes to your eCommerce business and selling online, and you’re right. The world is your oyster.  For eCommerce businesses looking to grow, omnichannel fulfilment is the way to go, as it’s the only way to fully maximise the number of customers you reach while ensuring […]

Order fulfilment glossary: Your go-to guide for uk order fulfilment terminology

Order Fulfilment

Drowning in industry jargon? We get it. With an industry so large, you’re bound to find an equally large amount of industry terms.  When running a business, the last thing you want is to waste time trying to make sense of different terminology. We wanted to simplify things for you by creating a go-to guide […]