5 Ways to Speed Up Your Order Fulfilment Process
Before jumping in, let’s set the scene.
A customer places an order on your website, excited to receive their purchase. Days turn into weeks, and still, no package arrives. Frustration sets in, and they start to wonder if they’ll ever see their order. Not good, right?
Alexis Ruttley joins the TSP team as Head of Client Services
TSP is excited to announce the appointment of Alexis Ruttley as Head of Client Services. In this role, Alexis will be responsible for driving client satisfaction, operational efficiency, and business growth. As Head of Client Services, Alexis will lead the Account Management and Customer Service teams to ensure exceptional client satisfaction and operational excellence. Her role involves managing client relationships, driving revenue growth, overseeing SLA adherence, and optimising processes across departments. She also collaborates with internal stakeholders to streamline operations, ensuring seamless service delivery and contributing to the company’s overall success.
How SMEs Can Harness Social Commerce and TikTok for Success
Social commerce is rapidly gaining popularity, with many businesses benefiting from this trend. But what exactly is social commerce? It refers to online selling and purchasing made through social media platforms like Instagram, Facebook and TikTok.
The Power of Custom Packaging: Elevating Your Brand and Boosting Sales
In today’s competitive e-commerce landscape, packaging is more than just a protective layer. It’s an opportunity to enhance customer experience, drive repeat business, and boost sales. 81% of e-commerce customers believe that packaging impacts their overall satisfaction with the product (Packlane). We will explore how packaging can enhance the customer experience and what businesses can do to optimise this element of their commerce.
E-commerce Buzzwords Explained
Fulfilment, 3PL, Logistics, & 4PL – What DOES it all mean?!
If you’re running an e-commerce business, you’ve probably encountered a bunch of industry jargon that can leave you scratching your head. Fulfilment, 3PL, logistics, 4PL…